Customer Advisory (HR-Cloud b2b) (m/w/d)
Core
You connect HR practice with digital solutions by advising firm customers on how to effectively use the HR-Cloud for their personnel work, supporting them from contract entry through system configuration, onboarding, and ongoing application support.
Role type
Customer Advisory (HR-Cloud B2B)
Builds
HR-Cloud platform and related recruiting media services
Domain
HR Technology / Cloud-based HR Software
Deliverable
client delivery
Required skills
HR process expertise, cloud-based HR software understanding, customer advisory, system configuration, training delivery, CRM and ticket system management, recruiting media selection
Preferred skills
Additional qualification as Personnel Specialist or Economic Manager, passion for HR digitalization, ability to translate complex content into practical terms
Technologies
HR-Cloud, CRM systems, Ticketing systems, Stepstone, Indeed, autojob.de
Responsibilities
Conduct usage and development interviews with customers, configure and prepare the HR-Cloud system, deliver practical training sessions, serve as first point of contact for application questions, advise on additional modules and products, manage customer contacts in CRM and ticket systems, support customers in selecting recruiting media
Seniority
Mid-level, hands-on IC