Mitarbeiter Helpdesk IT-Support (m/w/d) in Vollzeit
Core
Provide 1st and 2nd level IT support to ensure internal systems function reliably.
Role type
IT Helpdesk Support Specialist
Builds
Internal IT infrastructure and user productivity
Domain
Enterprise IT / Energy Services
Required skills
Windows client and server environment, Active Directory, Microsoft 365, ticketing systems, hardware troubleshooting, software troubleshooting, user account management
Preferred skills
Project participation (rollouts, migrations), collaboration with 3rd-level support
Technologies
Windows, MS Office, Active Directory, Microsoft 365, Ticketing Systems
Responsibilities
Support employees with IT issues via phone, email, and ticketing system; Analyze and resolve hardware and software errors; Set up and manage workstations, end devices, and user accounts; Document requests, solutions, and recurring issues in the ticketing system; Collaborate on IT projects like rollouts, migrations, and system optimizations; Work closely with 3rd-level support and external service providers