Customer Experience Internship
Core
Support front-end customer support/sales support and back-end contract booking, activation, and order management processes within Services Quote to Cash operations.
Role type
Operations intern
Builds
Operational processes for order booking, release, renewal activation, and partner/sales request management
Domain
IT Services / Quote to Cash operations
Deliverable
dashboards & analysis
Required skills
Analytical skills, problem solving, MS Office (Excel, PowerPoint, Word, Outlook), data coordination
Responsibilities
Facilitate day-to-day operational processes for order booking and release; Resolve operational issues in the sales process flow (order status, returns, invoicing); Issue reports and analyze assigned operational data; Coordinate actions with other teams and functions; Ensure verification, functionality, and compliance with audit requirements