SoftwareOne Deutschland GmbH: Customer Success Manager (gn) Software-Lizenzen
Core
B2B customer success manager advising existing clients on software products and licensing models, guiding them through the sales process, and developing long-term customer relationships.
Role type
Customer Success Manager (B2B Sales/Account Management)
Builds
Software and cloud solutions portfolio for enterprise clients
Domain
Software licensing, Cloud solutions, B2B sales
Deliverable
client delivery
Required skills
B2B customer advisory, sales process management, stakeholder coordination, relationship development, structured communication, commercial understanding
Preferred skills
Software licensing knowledge, ERP systems (Navision/Dynamics 365), manufacturer collaboration
Technologies
Navision, Dynamics 365, manufacturer portals
Responsibilities
Advise B2B existing customers on software products and licensing models, guide customers through the offer and decision-making process, coordinate internal and external stakeholders, collaborate with outside sales teams, identify growth potentials post-contract, continuously expand technical knowledge through training.
Seniority
Mid-level, hands-on IC