SoftwareOne Deutschland GmbH: Cloud Support Specialist (gn)
Core
Provide operational support to sales teams and cloud customers, ensuring smooth onboarding and enabling self-service usage of client portals.
Role type
Cloud Support Specialist (Sales Enablement & Customer Onboarding)
Builds
Cloud service onboarding processes and customer enablement workflows
Domain
Cloud Services (Microsoft, AWS, Google)
Deliverable
dashboards & analysis
Required skills
Analytical thinking, Cloud platform knowledge, Customer enablement, Self-service support, Training & presentation, Problem-solving
Preferred skills
Experience with sales support processes, Knowledge of client portals
Technologies
Microsoft, AWS, Google
Responsibilities
Support sales teams with technical questions, Ensure efficient customer onboarding and ordering processes, Assist customers with client portal usage and self-service, Handle after-sales customer inquiries, Conduct training and presentations on cloud topics
Seniority
Individual Contributor
