Scionics Computer Innovation GmbH: Mitarbeiter (m/w/d) für Software-Kundenservice und Schulungen in
Core
Support B2B customers and potential clients in learning and applying bioinformatics software, while conducting training sessions and creating documentation.
Role type
Customer success and training specialist (bioinformatics software)
Builds
Customer training programs, software documentation, and feature test reports
Domain
Bioinformatics / Scientific Research Software
Deliverable
product features
Required skills
Computer literacy, Bioinformatics or IT background, German (fluent), English (advanced), Customer orientation, Detail-oriented, Organization
Preferred skills
Customer support experience, Bioinformatics industry experience, French language skills
Technologies
Python, Bioinformatics tools
Responsibilities
Answering user questions, creating product documentation, conducting customer training, testing software features, organizing data imports, performing product demonstrations, managing software updates
Seniority
Individual Contributor, Entry to Mid-level