DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH: 1st und 2nd Level Support Mitarbeiter für Cloud-Services
Core
Providing 1st and 2nd level technical support for cloud services and APIs, analyzing and resolving customer issues via phone, email, and tickets.
Role type
Technical Support Engineer (1st & 2nd Level)
Builds
Cloud services and API solutions for time management and access control systems
Domain
IT Support, Cloud Services, Access Control Software
Deliverable
client delivery
Required skills
Technical problem solving, Ticketing systems, SQL, Tomcat, Nginx, Java, Windows, Linux, On-site and remote support
Preferred skills
Structured thinking, Customer communication, Documentation skills
Technologies
SQL, Tomcat, Nginx, Java, Windows, Linux
Responsibilities
Answering support calls and emails, Classifying and prioritizing tickets, Providing on-site and remote support, Analyzing and solving technical issues, Creating and maintaining help articles, Supporting new customer onboarding, Collaborating with development and product management