mgm technology partners GmbH: IT-Support 1st und 2nd Level (m/w/d)
Hybrid
Core
Providing internal user support via ticketing system and phone for software and hardware issues across Windows, macOS, and office environments.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Internal IT infrastructure stability and user productivity
Domain
Enterprise IT Support
Required skills
Windows administration, macOS support, hardware troubleshooting, user account management, license management, ticketing system usage, documentation, MS Office, Linux knowledge
Preferred skills
None stated
Technologies
Jira ServiceDesk, MS Windows, MS Office, macOS, Linux
Responsibilities
Answering user support tickets and phone calls, resolving software and hardware problems, documenting issues in ticketing system and wiki, managing user accounts and licenses, installing and configuring PC workstations
Seniority
Mid-level, hands-on IC