Loginfinity AG: Anwendungsberater für Cloud-Software und Prozessberatung (m/w/d)
Core
Application consultant for cloud software and process consulting, supporting craft and service companies in digital transformation.
Role type
Application consultant (cloud software & process optimization)
Builds
Mobile software solutions and apps for craft and service companies
Domain
B2B SaaS / Cloud Software for Craft & Service Industry
Required skills
Technical problem analysis, customer support, training delivery, documentation creation, feedback collection, software testing, process optimization
Preferred skills
Microsoft Office 365, SQL, ITIL, Project Management, Change Management
Technologies
CompanyBase, Microsoft Office 365, Cloud Solutions, Sage 50
Responsibilities
Provide first-class customer support via phone, email, or ticketing systems; Analyze and resolve technical issues; Conduct customer training and online sessions; Build trust with customers to optimize software usage; Create and update support documentation and FAQs; Collect customer feedback for product improvement; Manage escalated support requests; Test new software versions and updates.
Seniority
Entry-level to Junior, hands-on IC