Fachinformatiker / IT-Spezialist im Bereich DATEV-Support / Tax & IT (m/w/d)
Core
Support and optimize DATEV functionalities for tax professionals and accounting firms, focusing on cloud migration and user assistance.
Role type
IT Support Specialist (Tax & IT)
Builds
DATEV software solutions and cloud-based tax services
Domain
Accounting / Tax / IT Services
Deliverable
client delivery
Required skills
DATEV expertise, IT support, data import/export, rights administration, digital training, incident management, problem management, request fulfillment
Preferred skills
Cloud technology knowledge, tax industry experience, ITIL framework knowledge
Technologies
DATEV, Ticket systems, Cloud platforms
Responsibilities
Optimize and modernize DATEV functionalities towards cloud technology, Provide telephone and digital support to DATEV users, Record, document, and classify tickets in the support system, Assist with data imports and exports for clients and tax advisors, Administer and maintain user rights, Conduct digital and on-site training sessions
Seniority
Mid-level, hands-on IC