Datatronic Software AG: Technischer Support Sage HR Suite (m/w/d)
On-site
Core
Providing technical support for the Sage HR Suite to help customers design efficient and future-oriented HR processes.
Role type
Technical Support Specialist (1st & 2nd Level)
Builds
Support services for the Sage HR Suite
Domain
HR Software / Enterprise Resource Planning (ERP)
Deliverable
client delivery
Required skills
Technical support experience, Knowledge of Sage HR Suite or comparable HR software, MS Office, SQL, API, Webservice, IMS
Preferred skills
Experience in HR environment
Responsibilities
Support customers with technical questions regarding the Sage HR Suite, Handle 1st and 2nd level support tickets, Analyze error scenarios and find solutions, Escalate complex issues to relevant departments, Document and track support cases in the ticket system, Develop support processes continuously