IT-Manager/in
Core
Define and develop IT service processes based on ITIL, lead the central IT service catalog, and ensure high, consistent IT service quality across multiple locations for internal and external services.
Role type
Senior IT Service Management Manager
Builds
Centralized IT service catalog and standardized service processes across multiple sites
Domain
IT Service Management (ITSM) / Enterprise IT
Required skills
ITIL 4 Foundation, IT Service Management, SLA/OLA definition and negotiation, Service Catalog management, Provider management, Service quality monitoring, KPI-based reporting, ITSM tools (ServiceNow, Jira), Process standardization, Stakeholder management
Preferred skills
Advanced ITIL qualifications, Experience in international/industrial environments, French language skills
Technologies
ServiceNow, Jira Service Management
Responsibilities
Define and document IT service processes (Incident, Problem, Change, Request Management), Manage and develop the ITSM platform, Monitor service quality and provider performance, Conduct service reviews and drive improvement initiatives, Standardize processes across all locations, Train IT departments on ITIL standards
Seniority
Senior, hands-on IC