First-Level-Supporter/in
Core
1st- and 2nd-level IT support for employees, ensuring smooth digital workflows by resolving hardware/software issues and managing devices.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for internal employees
Domain
IT Support / Enterprise IT
Deliverable
client delivery
Required skills
Windows, Microsoft Office / Microsoft 365, hardware setup, user account management, network troubleshooting, documentation
Preferred skills
Microsoft Azure, Microsoft Intune, Active Directory, Windows Server, network/Wi-Fi technology, backup systems, PowerShell