Anwendungsberater/in
Core
1st Level IT Support and digital tool implementation for staff in a social organization.
Role type
IT Support Specialist
Builds
IT support services and digital workflows for internal staff
Domain
IT Support / Social Services
Required skills
Microsoft Windows, Microsoft 365, mobile device management (iOS/Android), hardware maintenance, IT documentation, AI application evaluation, data protection compliance
Preferred skills
Artificial Intelligence evaluation, NIS II compliance
Technologies
Microsoft Windows, Microsoft 365, iOS, Android
Responsibilities
Diagnose and resolve technical issues, install and maintain mobile devices, support staff with digital applications, update hardware and software, collaborate with external service providers, document support requests, evaluate AI tools for workflow improvement
Seniority
Mid-level, hands-on IC