Third-Level-Supporter/in
Core
First-level technical support specialist serving customers in the DACH region and internationally, ensuring reliable operation of AXESS systems in ski resorts, stadiums, and event centers.
Role type
1st Level Support Engineer
Builds
Customer support and system reliability for AXESS solutions
Domain
IT Support / Event Technology
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, remote diagnostics, system analysis, documentation, customer communication
Preferred skills
English (written and spoken), technical training or IT experience
Technologies
AXESS systems, ticketing systems
Responsibilities
Receive and analyze customer support requests, perform initial technical diagnoses and error analysis remotely, document all cases in the ticketing system, escalate complex issues to 2nd Level Support, collaborate with internal teams and project management.
Seniority
Entry-level to Mid-level, hands-on IC