Callcenteragent/in
Hybrid
Core
Provide competent telephone customer support, create offers, track orders, and handle complaints for a tool sales center.
Role type
Customer service and sales agent (tools)
Builds
Tool products for retail customers
Domain
Retail / Hardware / Tools
Deliverable
product features
Required skills
telephone customer service, order processing, complaint handling, MS Office, SAP (preferred), product knowledge in tools
Preferred skills
prior experience in product sales, customer service practice
Responsibilities
telephone customer support, order creation and tracking, complaint handling, internal and external sales team support
Seniority
Entry-level to Mid-level