First-Level-Supporter/in
Hybrid
Core
Provide first-level IT support and manage user access for employees in German-speaking and partially foreign-language regions.
Role type
First-Level Support Specialist (IT)
Builds
Internal IT applications and systems
Domain
IT Services / Infrastructure
Deliverable
client delivery
Required skills
User administration, First-Level Support, SQL, Database knowledge, Technical understanding of IT services/products/infrastructure
Preferred skills
Experience in First-Level Support
Technologies
SQL, Databases
Responsibilities
Manage user and permission administration, Provide first-level support via on-site, remote access, or phone, Assist in IT projects and new system introductions, Support enterprise-wide IT applications and systems, Create and maintain internal documentation, Collaborate with external service providers