First-Level-Supporter/in
Core
Provide first-level technical support via email and phone, install and maintain billing software remotely, and analyze user questions for the KingBill product.
Role type
First-Level Support Specialist
Builds
Billing software solutions for customers
Domain
IT Support / SaaS
Deliverable
client delivery
Required skills
IT training or technical background, Microsoft environment knowledge, remote maintenance skills, software analysis
Preferred skills
Apple Mac knowledge
Technologies
Microsoft, Apple MAC
Responsibilities
Handle customer contact via email and phone, Install and repair billing software remotely, Analyze and assist with KingBill software questions, Escalate complex inquiries to 2nd Level Support