Relationship-Manager/in
Core
Leading the cross-company development of the customer service experience (online and offline) for the Wiener Stadtwerke Group, ensuring a unified service journey and optimizing processes across the organization.
Role type
Senior Customer Service Strategy & Operations Manager
Builds
Unified customer service experience and optimized cross-company processes for Wiener Stadtwerke Group
Domain
Utilities / Customer Experience Management
Required skills
Process management, Project management, Organizational transformation, Stakeholder management, Change management, Business analysis
Preferred skills
Digital customer service expertise, English (C1)
Technologies
N/A
Responsibilities
Coordinate cross-company customer service development, Ensure consistent service experience across the customer journey, Analyze and optimize existing processes and tools, Lead projects to improve the overall service experience
Seniority
Senior, hands-on IC
