Relationship-Manager/in
Core
Central point of contact for global community, delivering solution-oriented support and managing B2C e-commerce operations.
Role type
Customer Experience Executive (Helpdesk & E-Commerce)
Builds
Customer satisfaction and efficient order fulfillment workflows
Domain
E-commerce / Sports Nutrition
Deliverable
dashboards & analysis
Required skills
Helpdesk customer support, B2C e-commerce processes, Shopify, English (fluent), Process optimization
Preferred skills
Gorgias, Magento, Intercom, FrontApp, Live Chat, Carrier services, Returns management, Sports nutrition industry knowledge
Technologies
Shopify, Gorgias, Magento, Intercom, FrontApp
Responsibilities
Resolve customer complaints and inquiries via email and ticket systems, Process orders, returns, and exchanges, Identify bottlenecks in online retail operations, Collaborate with carriers and returns partners, Collect and report customer feedback insights