IT-Kundenbetreuer/in
Core
Lead a team to ensure stable and reliable operation of software applications, acting as the central interface between customers, development, and internal departments.
Role type
Senior IC operations management team lead
Builds
Stable and reliable software application operations
Domain
IT Operations / Application Management
Required skills
Team leadership, Incident management, Root cause analysis, Service Level Agreement (SLA) management, Stakeholder coordination, KPI analysis, Process improvement
Preferred skills
Technical training with IT focus, Business process understanding, Hands-on mentality
Technologies
None explicitly stated
Responsibilities
Lead, motivate, and develop the team; Ensure stable and reliable operation of applications; Monitor and maintain agreed service levels and quality goals; Coordinate on-call services; Act as central interface between customers, development, and business units; Coordinate efficient collaboration of all stakeholders; Manage incidents including escalation and root cause analysis; Create reports, management evaluations, and status reports