Bürokaufmann/-frau
Core
Front Office Manager leading the team and ensuring smooth check-in/check-out processes and guest satisfaction at a luxury hotel.
Role type
Front Office Manager
Builds
Operational Front Office processes and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, Front Office operations, PMS systems (Opera), Guest relations, Complaint handling, Upselling
Preferred skills
Experience in hotel/tourism industry, Positive host culture
Technologies
Opera PMS
Responsibilities
Lead and motivate the Front Office team, Ensure smooth check-in and check-out processes, Handle guest complaints and ensure satisfaction, Support achievement of upselling and quality targets