First-Level-Supporter/in
Core
First-line IT support specialist handling customer inquiries and product consultation for netcup hosting services.
Role type
First-Level Support Specialist
Builds
netcup hosting services and related IT solutions
Domain
IT Support / Web Hosting
Deliverable
client delivery
Required skills
IT support, FTP, IMAP, POP3, SMTP, SSH, web hosting, domain management, virtual servers, ticketing systems, phone support, written communication
Preferred skills
experience with web hosting, domains, virtual servers, additional foreign languages
Technologies
FTP, IMAP, POP3, SMTP, SSH
Responsibilities
Answer and process all customer inquiries via phone and ticketing system, provide product consultation, serve as the first point of contact for IT questions
Seniority
Entry-level