Gewerbekundenberater/in
Core
First-level customer service and consultation for commercial clients via phone and written communication, handling inquiries, callbacks, and complaints.
Role type
Customer service representative (commercial clients)
Builds
Customer service interactions and documentation for Techem's commercial client base
Domain
Industrial technology / Energy measurement
Deliverable
dashboards & analysis
Required skills
Commercial training, telephone and personal customer consultation, customer service mindset, MS Office proficiency, solution-oriented approach, reliability
Preferred skills
Experience in telephone or personal customer consultation
Technologies
MS Office
Responsibilities
Consult customers via phone and written communication, process customer inquiries and documentation, handle callbacks and complaints, support administration with master data maintenance and office supply management
Seniority
Entry-level to Mid-level