Teamleiter/in - Callcenter
Core
Leading a team of up to 25 employees in a call center to ensure excellent customer service and drive team performance.
Role type
Team Leader (Call Center)
Builds
Customer service operations and team performance
Domain
Contact Center / Customer Service
Required skills
Team leadership, Coaching and mentoring, Performance management, Clear communication, Stress management, Problem-solving
Preferred skills
Experience in Contact Center, Hands-on mentality, Structured working style