Key-Account-Manager/in
Core
Ensure customers achieve measurable results with xchannels.ai from implementation to continuous optimization.
Role type
Key Account Manager
Builds
Customer onboarding, enablement, and ongoing optimization of channel strategies
Domain
AI marketing automation and digital business models
Deliverable
client delivery
Required skills
Customer success, account management, performance marketing, data-driven optimization, strategic communication, business review facilitation, feature implementation support
Preferred skills
Entrepreneurial mindset, structured and fast working style, comfort with ambiguity, interest in AI and automation
Technologies
xchannels.ai platform, marketing automation tools, data analytics platforms
Responsibilities
Onboard and enable new customers with setup and best practices; Proactively support existing customers on usage, performance, and growth; Analyze campaign and communication data to identify optimization opportunities; Collaborate closely with customers to develop cross-channel strategies; Conduct business reviews and derive concrete actions; Support implementation of new features and use cases; Act as the interface between customers, product, and sales
Seniority
Individual Contributor, early-stage startup