Informatiker/in (Weiterbildung)
Core
Handling IT requests, troubleshooting, and support for end-users in a Microsoft environment.
Role type
1st Level IT Support Specialist
Builds
IT support services and user productivity
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows, macOS, Microsoft 365, LAN/WLAN/VPN basics, hardware/software troubleshooting
Preferred skills
Mobile Device Management, Jira ticketing, knowledge base maintenance
Responsibilities
Process IT requests and incident tickets, manage user accounts and permissions, install software and configure workstations, troubleshoot hardware and software issues, coordinate support cases to resolution, maintain knowledge base
Seniority
Entry-level / Junior