First-Level-Supporter/in
Core
Providing first-line IT support to internal customers via phone, ticket, or in-person, including troubleshooting, device setup, and knowledge base maintenance.
Role type
First-Level Support Specialist
Builds
IT service desk operations for internal staff
Domain
IT Support / Internal Services
Deliverable
client delivery
Required skills
Troubleshooting, Device setup and configuration, Knowledge base creation, Microsoft products (Windows, M365, Active Directory), Ticket management
Preferred skills
Service orientation, Clear communication, Openness to new technologies, Continuous learning, Team collaboration
Technologies
Windows, Microsoft 365, Active Directory