First-Level-Supporter/in
Core
Central point of contact for employee IT questions, resolving hardware, software, and application issues while managing user permissions and IT workstations.
Role type
First-Level IT Support Specialist
Builds
IT support services, user access management, and IT infrastructure maintenance for employees
Domain
IT Operations / Enterprise Support
Required skills
Microsoft 365, Microsoft Azure, Windows, modern cloud services, user and permission management, IT ticket prioritization and resolution, Atlassian tools (Jira, Confluence), IT training and onboarding, process automation
Preferred skills
Endpoint management, various operating systems, Jira Service Management
Technologies
Microsoft 365, Microsoft Azure, Windows, Atlassian (Jira, Jira Service Management, Confluence)
Responsibilities
Serve as central IT contact, resolve hardware/software/application issues, manage user permissions in Microsoft 365, maintain IT workstations and mobile devices, administer Atlassian environment, conduct IT training and onboarding, identify process improvement opportunities
Seniority
Entry-level to Mid-level, hands-on IC