Versicherungskaufmann/-frau
Core
Leading a 20-person team to ensure efficient, high-quality operational service delivery and continuous process optimization.
Role type
Senior Team Lead / Operations Manager
Builds
Operational service workflows and team performance
Domain
Insurance / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, operational planning, KPI analysis, process optimization, stakeholder communication, crisis management
Preferred skills
English language skills, training coordination, data-driven decision making
Technologies
KPI monitoring tools, reporting systems
Responsibilities
Lead and manage a 20-person team, ensure smooth and efficient operations, analyze and optimize internal workflows, plan and coordinate training and schedules, monitor KPIs and create reports, act as a point of contact for staff issues, manage escalations during critical situations
Seniority
Senior, hands-on IC with team leadership