First-Level-Supporter/in
Core
Providing 1st and 2nd level IT support for users and IT systems, managing mobile device infrastructure, and administering HCL Notes and Microsoft 365 environments.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT service operations and user support
Domain
IT Infrastructure & Support
Required skills
Windows Server administration, Mobile Device Management, HCL Notes administration, Microsoft 365/Entra management, Network knowledge (VLAN, Cloud)
Preferred skills
Cloud telephony administration, User training and documentation creation
Technologies
Windows Server 2019+, Windows 11, HCL Notes, Microsoft 365, Entra, VoIP, MDM
Responsibilities
Managing internal ticketing systems, configuring and maintaining mobile device infrastructure, administering HCL Notes landscape, managing printer infrastructure, collaborating with external IT providers, supporting new IT projects, conducting user training and creating documentation
Seniority
Mid-level, hands-on IC