First-Level-Supporter/in
Core
First-level IT support specialist handling daily user requests, ticket resolution, and device management to ensure reliable IT service delivery.
Role type
First-Level Support Engineer (IT Operations)
Builds
Reliable IT services and user support for an international industrial company
Domain
IT Operations / Workplace Management
Required skills
Active Directory, Microsoft 365, Windows client environments, hardware troubleshooting, mobile device management (Android/iOS), ticketing systems, onboarding/offboarding processes
Preferred skills
Microsoft Entra ID, Exchange Online, Microsoft Intune, user management in specialized applications
Technologies
Active Directory, Microsoft 365, Windows, Microsoft Intune, Exchange Online, Entra ID
Responsibilities
Handle 1st-level support tickets and user inquiries; Install, configure, and troubleshoot clients, notebooks, peripherals, and mobile devices; Manage user accounts and permissions in Active Directory; Support client and endpoint management; Document incidents and create knowledge base articles; Collaborate with Core-IT team on escalations and standardization.
Seniority
Junior to Mid-level, hands-on IC