Callcenteragent/in
Core
Providing telephone and written support to existing and new customers, including first-level support for e-mobility and back-office ticket processing for mobile internet and infrastructure issues.
Role type
Customer support agent (e-mobility and telecom)
Builds
Customer support tickets and service resolutions for e-mobility and mobile internet services
Domain
E-mobility and telecommunications
Deliverable
client delivery
Required skills
German (C1), English (B2/C1), CRM documentation, ticket creation, appointment scheduling, PC and Office software proficiency
Preferred skills
Customer service or sales experience, growth mindset
Responsibilities
Handling inbound and outbound calls, creating tickets for e-mobility support, processing back-office tickets for internet and infrastructure issues, scheduling appointments
Seniority
Individual Contributor
