Third-Level-Supporter/in
Hybrid
Core
Lead Workday functional support and escalation management between 2nd and 3rd-level teams, focusing on Core HCM processes.
Role type
Senior Workday Functional Service Owner
Builds
Structured Workday support processes, knowledge management artifacts, and improved support standards
Domain
HR Technology / Workday
Required skills
Workday Core HCM expertise, escalation management, process improvement, knowledge management, ticketing systems, stakeholder enablement
Preferred skills
Workday Recruiting, Compensation, Reporting, Security modules
Technologies
Workday
Responsibilities
Manage escalations between 2nd and 3rd-level support, enable 2nd-level support teams, analyze complex Workday cases, develop support standards, identify process gaps, maintain knowledge management documentation
Seniority
Senior, hands-on IC
