First-Level-Supporter/in
Core
First-level IT support and infrastructure management ensuring stable, secure, and efficient IT systems for internal users.
Role type
First-Level Support / System Administrator
Builds
IT infrastructure, user accounts, and device configurations for internal employees
Domain
IT Infrastructure / Enterprise Support
Required skills
Ticket system management, Windows client administration, Microsoft 365, Active Directory, Entra ID, User and rights management, IT security basics, Endpoint management, Patch management, Hardware lifecycle management, Group Policy management
Preferred skills
Intune, MDM, Patch My PC
Responsibilities
Support internal users as First-Level Support and process tickets via Jira, Manage user accounts and access rights in Active Directory and Entra ID, Handle onboarding and offboarding of employees, Administer and support Microsoft 365 and implement basic IT security measures, Deploy and configure workstations for users, Perform patch and update management for clients and servers, Manage lifecycle of IT hardware and mobile devices, Maintain Group Policy Objects (GPOs), Document IT systems and processes, Optimize support and IT processes