Mitarbeiter (m/w/d) in der Kundenhotline
Core
First point of contact by phone for healthcare service providers (nursing services, physiotherapists, orthopedic shops) to answer questions, process complaints, and find solutions.
Role type
Customer service representative (call center)
Builds
Customer support solutions for healthcare billing and software clients
Domain
Healthcare services / Billing administration
Deliverable
client delivery
Required skills
Telephone customer service, IT system proficiency, verbal and written communication, service orientation
Preferred skills
Background in healthcare, call center experience
Responsibilities
Answer customer inquiries, process complaints, develop customer service improvements