Quereinsteiger*in / Berater*in Kundendialog (w/m/div)
Core
First point of contact for customers, guiding them through inquiries and ensuring positive service experiences.
Role type
Customer Service Advisor
Builds
Positive customer experiences and service quality
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer orientation, Communication, Problem-solving, Digital tool proficiency, Team collaboration
Responsibilities
Handle customer inquiries and service requests, Guide customers through their needs, Ensure smooth handover to specialized teams when needed, Support sales activities with internal colleagues, Assist customers in using digital offerings
Seniority
Entry-level / Career switcher