IT-Support Mitarbeiter / 1st-Level-Support (m/w/d)
Core
Providing 1st-level IT support via ticketing and hotline for a hospital network of 1,000 clients and 200 servers, handling software issues, hardware exchanges, and basic network analysis.
Role type
1st-level IT support specialist
Builds
IT support services for hospital staff and patients
Domain
Healthcare IT
Required skills
ticketing systems, hardware troubleshooting, software troubleshooting, network analysis, user permissions management, documentation, remote support tools
Preferred skills
Microsoft environments, Microsoft Office, IT service management, backup systems, firewall configuration, mobile device management (MDM)
Responsibilities
Receive and triage support requests via ticketing system and hotline; independently resolve typical IT issues including software and hardware; perform basic network, connectivity, and user permission analysis; escalate complex issues to 2nd-level support with documentation; support 2nd-level team with further analysis; take on small IT sub-projects
Seniority
Junior to Mid-level, hands-on IC