Head of VIP_N1
Core
Strategic management of the VIP segment, including loyalty program development, team leadership, and exclusive client events to drive retention and revenue.
Role type
Senior leadership VIP segment head
Builds
VIP loyalty programs, exclusive events, and personalized experiences for high-value clients
Domain
iGaming and Betting
Deliverable
product features
Required skills
VIP loyalty program management, KPI analysis (Retention Rate, GGR, NGR, ARPU), CRM systems, team management, strategic planning, data-driven decision making, AI and personalization technologies
Preferred skills
Experience in iGaming, knowledge of AI for personalization
Technologies
Intercom, WhatsApp, Customer.io, AI
Responsibilities
Develop and optimize VIP loyalty programs, manage and develop the VIP manager team, analyze VIP segment KPIs, research new technologies for personalization, organize exclusive events and rewards, coordinate with other departments, execute VIP promotions