Manager, Enablement Specialist, ER/LR COE
Core
Build infrastructure, tools, insights, and enablement resources to support consistent Employee Relations (ER) and Labor Relations (LR) practices across the organization.
Role type
Manager, Enablement Specialist (HR Center of Excellence)
Builds
ER/LR case management systems, reporting dashboards, toolkits, playbooks, and decision guides
Domain
Human Resources / Employee Relations / Labor Relations
Deliverable
dashboards & analysis
Required skills
HR program enablement, process improvement, systems implementation, project management, stakeholder partnership, data analysis, documentation
Preferred skills
Advanced degree, experience with ServiceNow or similar HR platforms
Technologies
ServiceNow, case management systems, reporting tools
Responsibilities
Translate ER CoE priorities into an enablement roadmap; build toolkits and playbooks for HR practitioners; define functional requirements for ER technology platforms; manage COE caseload tracking and reporting; analyze case trends to inform leadership decision-making; document workflows and process guides.
Seniority
Manager, strategic execution & cross-functional leadership
