Executive Director, Technical
Core
Oversees the operation of the client servicing unit and back office operations, ensuring business plan realization and integrating delivery metrics across people, process, finance, and customer dimensions.
Role type
Executive Director, Technical (Operations & IT Leadership)
Builds
Client servicing operating model, back office operations, comprehensive information management strategy, cost-effective data strategy, and restructured technology services.
Domain
Insurance / Financial Services / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational efficiency, information management, budget control, service delivery management, team leadership, performance management, resource allocation, business plan execution, technology restructuring.
Preferred skills
International business exposure, cost reduction strategies, balanced scorecard implementation.
Technologies
N/A
Responsibilities
Accountable for the business plan, integrates delivery and metrics across business dimensions, ensures realization of high performance teams, develops and implements data strategy, restructures technology services, provides vision and leadership to IT resources, manages overall expenses, implements strategies to increase service delivery, defines best operating practices, manages staff performance and selection.
Seniority
Executive, strategic leadership & operational oversight
