(Senior) Customer Success Manager (W/M/D)
Core
Senior Customer Success Manager responsible for driving long-term success and performance optimization for top-level B2B SaaS clients.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Performance dashboards, tailored optimization measures, and product adoption strategies for enterprise clients.
Domain
B2B SaaS / Enterprise Performance Management
Required skills
Strategic account management, B2B SaaS experience, performance optimization, stakeholder management, CRM proficiency, training delivery, data analysis
Preferred skills
Experience with industrial clients, process structure optimization, travel readiness
Technologies
HubSpot, CRM systems, Performance dashboards
Responsibilities
Act as central contact for international/national clients to ensure goal achievement; Support decision-makers to maximize solution impact; Identify performance opportunities and develop tailored measures; Conduct training and support implementation; Create targeted dashboards and evaluations for performance management; Present new product features and plan introductions; Identify opportunities for relationship development and license optimization.