IT Support Specialist
Core
Provides first-level technical support to internal customers, resolving hardware and software issues to ensure minimal recurring problems.
Role type
IT Support Specialist (Level 1)
Builds
Internal IT operations and user productivity
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, system configuration, OS patching, inventory management, preventive maintenance, technical documentation, problem-solving, project management
Preferred skills
technical writing
Technologies
desktop operating systems, computer hardware, software patches, updates
Responsibilities
Respond to user requests via phone and email; log and analyze hardware/software failures; configure, install, modify, maintain, and repair systems; assist in application testing during implementation and migration; maintain hardware asset inventory and perform scheduled preventive maintenance.
Seniority
Individual Contributor, 2+ years experience
