Manager, HR Systems Ops (HRIS)
Core
Lead operational delivery of Tier 2 HR Shared Services (AskHR) support, resolving complex inquiries and managing employee lifecycle transactions for 20,000+ associates.
Role type
Senior IC HR Operations Manager (Workday)
Builds
HR service delivery processes and associate experience
Domain
Human Resources / HRIS Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workday HCM expertise, team leadership, capacity planning, process optimization, project management, change management
Preferred skills
Stakeholder engagement, data accuracy management
Technologies
Workday HCM
Responsibilities
Provide strategic leadership and day-to-day management of AskHR Tier 2 team; Establish and maintain operational best practices; Serve as escalation point for complex issues; Oversee capacity planning and workload prioritization; Drive continuous improvement initiatives; Monitor SLA performance and provide actionable insights; Build partnerships with COEs and HR Technology; Develop and implement change management strategies; Coach and develop team members.
Seniority
Senior, hands-on IC
