Technical Account Manager
Core
Primary technical point of contact for merchants post-go-live, monitoring technical health, managing incidents, and driving payment performance improvements.
Role type
Senior Technical Account Manager (Payments)
Builds
Merchant payment operations stability and optimization on the ATHIA platform
Domain
Fintech / Global Payments / E-commerce
Deliverable
dashboards & analysis
Required skills
Incident management, API/SDK knowledge, transaction flow analysis, log analysis, fraud tools understanding, 3DS expertise, cross-functional coordination
Preferred skills
Startup environment experience, LatAm merchant experience
Technologies
Payment APIs, SDKs, Fraud tools, 3DS, Transaction processors
Responsibilities
Monitor merchant performance, transaction behavior, errors, declines, and latency; Triage and escalate technical incidents; Analyze logs and dashboards to identify risks; Build and deliver Merchant Health Reports; Guide merchants on technical configurations and new features.
Seniority
Senior, hands-on IC
