Customer Support Agent · Â
Core
First point of contact for customers on luxury fashion marketplaces Italist and HEWI, handling inquiries via email and chat to resolve issues and ensure customer satisfaction.
Role type
Customer Support Agent (E-commerce)
Builds
Customer support operations for global luxury fashion marketplaces
Domain
Luxury E-commerce / Fashion Retail
Deliverable
client delivery
Required skills
Customer support experience, problem-solving, empathy, independent work, Gorgias/Zendesk familiarity, Shopify familiarity, English fluency
Preferred skills
E-commerce or fashion industry experience, Italian/French/German/Arabic/Japanese language skills
Technologies
Gorgias, Shopify, Zendesk, Freshdesk
Responsibilities
Handle inbound customer inquiries via email and chat, resolve issues and escalate when necessary, navigate Shopify and customs admin for order tracking, maintain accurate records and follow SOPs, collaborate with teammates across time zones
Seniority
Individual Contributor
