Senior Director Services Excellence
Core
Design and build a global Services Excellence organization to govern, optimize, and scale the Professional Services business for a $100M+ revenue target.
Role type
Senior Director, Services Excellence & Operating Model Design
Builds
Global services operating system, governance frameworks, portfolio architecture, and delivery standards
Domain
SaaS / Professional Services / Customer Experience Management
Required skills
Organizational design, portfolio governance, commercial economics, demand forecasting, delivery excellence, process transformation, stakeholder influence, change management, data governance, systems thinking
Preferred skills
Building Centers of Excellence from scratch, global software services experience, cross-functional transformation leadership
Technologies
PSA platforms, workflow automation, analytics platforms, reporting tools
Responsibilities
Define organization structure, charter, and operating rhythms; manage global services portfolio architecture and lifecycle; own deal governance, pricing controls, and margin analytics; establish integrated demand and workforce planning models; define global delivery standards and quality frameworks; redesign end-to-end services processes and decision rights; own requirements for PSA and analytics platforms; act as trusted advisor to senior leadership on operating model and transformation.
Seniority
Senior Director, hands-on builder & operator
