Helpdesk Analyst
Core
Provide local on-site IT support for the Bangalore office and global user support for Sprinklr's unified customer experience platform.
Role type
Helpdesk Analyst (IT Support)
Builds
IT systems, user accounts, device setups, and AV configurations for enterprise clients.
Domain
Enterprise IT Support / Unified Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
macOS and Windows troubleshooting, Microsoft 365 and Copilot support, Jamf Pro, endpoint management, AV equipment setup, user onboarding/offboarding, network basics, hardware repair
Preferred skills
Executive support experience, knowledge of cloud SaaS products, proactive problem analysis, SOP documentation
Technologies
macOS, Windows, Microsoft 365, Copilot, Jamf Pro, AV equipment, cloud SaaS
Responsibilities
Perform laptop setup, hardware troubleshooting, and repairs; support conference rooms, telephones, and office networks; implement software upgrades; manage user onboarding and offboarding; troubleshoot escalated issues; maintain knowledge base articles; support VIP users and high-profile events.
Seniority
Junior to Mid-level, hands-on IC
