Care Specialist
Core
Provide live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events, offering resource navigation and care plan creation.
Role type
Customer support specialist (grief and life transition services)
Builds
Empathy's 24/7 care platform and support services
Domain
Grief support, life transitions, and customer care technology
Deliverable
client delivery
Required skills
empathetic communication, resource navigation, problem-solving, independent work, time management, research skills
Preferred skills
experience in warm line support, grief counseling, disability services, familiarity with Google Suite/Slack/Zendesk
Responsibilities
Provide expert chat and phone support, create detailed Care Plans, conduct research to locate vendors and resources, maintain knowledge base, escalate issues appropriately
Seniority
Individual Contributor, entry to mid-level