Associate Customer Engagement
Core
Deliver superior customer service and support across multiple digital channels for Coca-Cola's global brand, ensuring seamless and trustworthy interactions.
Role type
Associate Customer Engagement Specialist
Builds
Customer service experiences and retention for Coca-Cola consumers
Domain
Consumer Goods / Customer Support
Deliverable
client delivery
Required skills
CRM platform navigation, multi-channel communication, problem-solving, policy interpretation, remote work management, high-speed typing, time management
Preferred skills
Knowledge of Coca-Cola engagement processes, Salesforce or Genesys experience
Technologies
Salesforce, Genesys, Microsoft Office
Responsibilities
Serve as a brand representative across communication channels, research inquiries using internal systems to provide accurate resolutions, navigate multiple applications simultaneously, apply problem-solving skills to achieve first-contact resolution, capture and relay customer insights, contribute to process enhancements through feedback
Seniority
Entry-level to Junior, hands-on IC
